Cancellation Policy

1. General Information
At MirnaCleaningServices.com, we strive to provide flexible scheduling options for our residential and commercial cleaning services. We understand that plans can change, and we have designed our cancellation policy to offer a reasonable timeframe for adjustments.

 

2. Cancellation Window
Customers can cancel their scheduled cleaning services without any penalty if the cancellation is made at least 36 hours before the scheduled service time.

 

3. How to Cancel
To cancel a service, please contact our customer service team via email or phone, provided on our website, to process the cancellation.

 

4. Late Cancellations
Cancellations made less than 36 hours before the scheduled service time will not be eligible for a refund. This policy helps us manage our scheduling and staffing efficiently, ensuring that we can offer quality services to all our clients.

 

5. Refunds
Refunds for cancellations made within the allowed timeframe will be processed back to the original method of payment used at the time of booking. Please allow up to 5-10 business days for the refund to be reflected in your account.

 

6. Rescheduling
Instead of cancelling, you may choose to reschedule your appointment to a more convenient time. This option is available through your account on the website or can be arranged by contacting our customer service team. Rescheduling is subject to availability and must be done at least 36 hours before the originally scheduled service time.

 

7. Exceptional Circumstances
In cases of exceptional circumstances, such as severe weather or unforeseen events that could affect your scheduled service, please contact our customer service team as soon as possible to discuss alternative arrangements.

 

8. Changes to the Cancellation Policy
MirnaCleaningServices.com reserves the right to modify this cancellation policy at any time. Changes will be posted on our website and will be effective immediately upon posting. We encourage all clients to review the policy periodically to stay informed of any changes.

 

9. Contact Us
If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us. Our customer service contact information is available on the MirnaCleaningServices.com website.

By booking a service with MirnaCleaningServices.com, you agree to the terms of this cancellation policy. We appreciate your understanding and look forward to serving you.